At the Entheology Project, we value the satisfaction of our community members. If you are not completely satisfied with a product or service you have received, we offer a straightforward returns and refunds policy to ensure your peace of mind.
- Eligibility for Returns:
- To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- Returns must be initiated within 30 days of the original purchase date.
- Certain products may have specific eligibility criteria due to their nature or legal restrictions. Please refer to the product description for any additional return requirements.
- Returns Process:
- To initiate a return, please contact our customer support team at [contact information]. Provide your order details and the reason for the return.
- Our team will guide you through the return process and provide you with the necessary instructions and return address.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Once we receive the returned item and verify its eligibility, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
- Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.
- Non-Returnable Items:
- Certain items, such as digital downloads or personalized products, are non-returnable and non-refundable unless there is a defect or error on our part.
We strive to process returns and issue refunds as quickly as possible. If you have any questions or concerns regarding our returns and refunds policy, please don’t hesitate to contact our customer support team.